Despite mounting concerns over the preparedness of CBSA officers for the CARM R3 transition, the Parliamentary Standing Committee on International Trade (CIIT) has voted to proceed with the implementation of CARM Release 3 (R3) on its original timeline. This follows the rejection of a motion presented by MP Tony Baldinelli to delay the launch until Spring 2025, which was voted down on October 2.
Photo by CBSA
The CARM R3 cutover period will commence on October 4, 2024, with full implementation set for October 21, 2024. Recent Parliamentary discussions highlighted issues such as insufficient officer training and a lack of consultation with CBSA frontline personnel—similar concerns arose with earlier initiatives like ArriveCAN and Phoenix. These concerns were discussed during a September 25, 2024 debate, where stakeholders questioned CBSA’s ability to manage the transition effectively.
During the debate on October 2, trade industry stakeholders pointed out the strategic role of Deloitte, CBSA’s partner on CARM, in supporting the implementation process and addressing customer service challenges. This partnership was cited as essential for keeping the transition on schedule.
Please note that the CARM Client Portal (CCP) will be temporarily unavailable during the cutover period. Importers and brokers are advised to complete all necessary actions before October 4 to avoid any disruptions in service.
You can find the full meeting details here - Notice of Meeting - CIIT (44-1) - No. 118 - House of Commons of Canada (ourcommons.ca)