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Mastering Your CBSA Accounts and Payments: A Comprehensive Guide for Importers

Navigating the complexities of managing your #Canada Border Services Agency (CBSA) accounts and payments can be daunting, especially with the recent changes introduced by the #CBSA Assessment and Revenue Management (CARM) system. This guide aims to simplify the process, ensuring you stay compliant and efficient in your import activities.



1. Understanding Your CBSA Import Account


  • Account Responsibility: As an importer, you hold full responsibility for your CBSA account status. This includes ensuring timely payments and maintaining accurate records.

  • Monthly Billing Cycle: Your account operates on a monthly cycle, providing a clear overview of your transactions and outstanding balances.

  • Payment Requirements: Payments must align with the terms set with your customs broker, but you are ultimately accountable for their timely execution.

  • New Payment Rules: Effective October 21, 2024, all duties and taxes must be paid directly to the CBSA, shifting the responsibility from customs brokers to importers.


Find more in our FAQs


2. What is the Statement of Account (SOA)?


The Statement of Account (SOA) is a crucial document for managing your CBSA account, replacing the previous Accounts Receivable Ledger (ARL). Here’s what you need to know:

  • Issuance: The SOA is issued on the 25th of each month.

  • Coverage Period: It summarizes transactions from the 18th of the previous month to the 17th of the current month.

  • Key Details:

    • Total amount due, including duties, taxes, and fees

    • Payments made, past-due balances, interest owed, penalties, and adjustments

    • Available credits and issued disbursements


3. Types of SOAs


  • Broker SOA: Displays transactions and balances managed by your customs broker.

  • Importer SOA: Contains all transactions related to your account, providing a comprehensive view of your financial obligations.


4. Accessing Your SOA


  • Download from CARM Client Portal (CCP): Your Importer SOA can be downloaded directly from the CCP under the financial information section.

  • Notification Alerts: You will receive notifications when your SOA is ready for download.

  • EDI Registration: If registered for Electronic Data Interchange (EDI) with your customs broker, you will receive your SOA via email.


5. Reviewing Your Payment Process


Timely payments are essential under the CARM system. Here are steps to ensure compliance:

  • Bank Setup: Ensure your bank is prepared for CBSA payments.

  • Adjust Payment Timelines: Align your internal payment processes with CBSA deadlines.

  • Evaluate Third-party Services: Consider third-party payment services to meet CBSA requirements.

  • Non-resident Importers: Set up payments in Canadian funds, as many U.S. banks may not support electronic payments to the CBSA.


6. Preparing for CARM Launch


With the CARM R3 launch on October 21, all duties and taxes will be your responsibility. It’s crucial to monitor your SOA closely and manage payments effectively.


7. How to Make Payments


Here are the common methods to pay the CBSA:

  • Online Banking: Through your financial institution.

  • CARM Client Portal: Options for pre-authorized debit (PAD), Interac, or credit/debit card.

  • EDI Payments: For automated transactions.

  • In-person Payments: At CBSA ports of entry (Note: cash and cheque payments will no longer be accepted under CARM R3).


Make sure to verify your payment method is ready to comply with CARM’s requirements, and always make payments in Canadian funds. Official CARM User Guide for payment processing - User Guide - Financial Information, payment processing and tariff tools in the CARM Client Portal


8. Frequently Asked Questions


If I accidentally send a payment to the CRA instead of the CBSA, can it be transferred?

Yes, but contact the CBSA to request the transfer.

Why is my account still in arrears after making a payment?

Can I start making payments directly to the CBSA after registering in the CCP?

What should I do if credits on my account haven’t been disbursed?

9. Final Tips


  • Regular SOA Review: Check your SOA frequently for any outstanding balances or credits.

  • Collaboration with Broker: Work closely with your customs broker to ensure smooth payment processing.

  • Accuracy of Payments: Confirm that all payments and credits are accurately reflected in your SOA before taking further action.


Need Assistance?


We are here to support you through the CARM process. For more information and resources, visit our blog at Charting Success: Preparing for CARM Launch through CCP Registration and our FAQs

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